Returns & Exchanges

We want you to love your Crossover pieces. If something isn’t quite right, eligible returns and size exchanges may be requested within 30 days of delivery.

Items must be unworn, unwashed, unaltered, and in their original condition, with all original tags attached. Items showing signs of wear, washing, damage, fragrance, deodorant, makeup, or other marks cannot be accepted. Items specifically marked final sale are excluded from discretionary returns or exchanges, except as required by law.

How to Start a Return

Email info@crossover-golf.com with your order number and the item(s) you’d like to send back. If you’d like a size exchange, include your preferred size. Please wait for authorization and return instructions before shipping your item. We recommend a trackable shipping service.

Returns & Refunds

For standard returns, customers are responsible for return shipping, both within the U.S. and internationally. Original shipping charges are nonrefundable except where required by law. We do not charge restocking fees.

Once your return is received and inspected, approved refunds will be issued to the original payment method. Processing time depends on your payment provider.

Size Exchanges

Size exchanges are subject to availability. Customers pay to return the original item. For approved U.S. size exchanges, Crossover covers the shipping cost of your replacement size. All exchange items must satisfy the condition requirements above; availability of a replacement cannot be guaranteed. For a different style, please contact us to discuss your options at info@crossover-golf.com.

Damaged, Defective or Incorrect Orders

If something arrives damaged, defective, or incorrect, please contact info@crossover-golf.com as soon as possible, ideally within 30 days of delivery, with your order number and photos. We’ll help arrange an appropriate resolution and cover applicable return and replacement shipping costs. This notification timeframe does not limit your statutory consumer rights.

Updated October 28, 2026. This policy applies to new orders after this update. For orders placed earlier, Crossover will honor any more favorable return-shipping terms offered at the time of purchase. Nothing in this policy limits rights provided by applicable law.